Privacy and cookies policy | Staircon

Our Privacy Promise

We care about your privacy and promise to keep your data safe and private and not to sell your data.

How we use your personal information

This privacy notice is to let you know how companies within the Group promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and how we will communicate with you about our products and services. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Who we are

Elecosoft plc and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (“we”) are committed to protecting and respecting your privacy. If you have any questions, or want more details about how we use your personal information, please email or call us on +46 (0)10 130 87 00. By visiting and/or using our software you are accepting and consenting to the practices described in this policy.

For the purpose of the applicable data protection regulations (which means the Data Protection Act 1998, the Data Protection Directive (95/46/EC) and such other equivalent legislation as enacted or amended from time to time), the organisation in control of your personal data will depend on the country that you are in and/or the product that you have purchased or enquired about, which is determined as follows:

Company Adress Product
Elecosoft Consultec AB Storgatan 40, SE-931 31 Skellefteå Powerproject, Bidcon, Sitecon, Statcon, Staircon, Elecosoft BIMCloud
United Kingdom
Elecosoft UK Ltd Parkway House, Pegasus Way, Haddenham Business Park, Haddenham Buckinghamshire HP17 8LJ Powerproject, Easyplan, Bidcon, Staircon, Elecosoft BIMCloud, Framing
Eleco Software Ltd Parkway House, Pegasus Way, Haddenham Business Park, Haddenham Buckinghamshire HP17 8LJ Arcon Evo, 3D Architect (various modules for Arcon and 3D Architect), Makerbot 3D printers, Craftbot 3D printers, Building Regs
Integrated Computing & Office Networking Ltd (ICON) Parkway House, Pegasus Way, Haddenham Business Park, Haddenham Buckinghamshire HP17 8LJ IconSystem building data solutions
Asta Development GmbH Egon, Eiermann, Allee 8, 76187 Karlsruhe Powerproject
Esign Software GmbH Deisteralle 18, 31785 Hamein Arcon Evo, Arcon, o2c
Esign Software GmbH Warmbüchenstraße 17 D – 30159 Hannover Interiormarket, Marketingmanager, easybo and solutsion for interior visualisation
Elecosoft LLC 10233 S Parker Road, Suite 300, Parker, Colorado 80134 Powerproject
The Netherlands
Elecosoft BV Klomperweg 141 6741 PG Lunteren Powerproject, Easyplan


How the law protects you

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Elecosoft. The law says we must have one or more of these reasons:

  • To fulfil a contract we have with you, or
  • When it is our legal duty, or
  • When it is in our legitimate interest, or
  • When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Where we rely on our legitimate interest, we will tell you what that is as outlined in ‘How we use your personal information’.

How we use your personal information

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

What we use your personal information for Our reasons Our legitimate interests
To manage our relationship with you or your business. Fulfilling contracts Keeping our records up to date to provide you with products and services
To develop new ways to meet our customers’ needs and to grow our business. Fulfilling contracts Developing new products and services that are
in line with customer requirements
To develop and carry out marketing activities. Our legitimate interests Telling you about products and services that may be of interest to you
To study how our customers use our products and services Our legitimate interests Being efficient about how we fulfil our legal and contractual duties
To provide advice or guidance about our products and services. Our legitimate interests Providing customer service and helping you understand how to use our products and services
To deliver our products and services. Fulfilling contracts Being efficient about how we fulfil our legal and contractual duties
To collect and recover money that is owed to us. Our legitimate interests
 To run our business in an efficient and proper way.
This includes managing our financial position,business capability, planning, communications, corporate governance, and audit.
 Our legitimate interests.
Our legal duty.
Complying with regulations that apply to us.
Being efficient about how we fulfil our legal and contractual duties.
To exercise our rights set out in agreements or contracts.. Fulfilling contracts.


What personal information we collect about you

Type of personal information Description
Contact Where and how to contact you.
Contractual Details about the products or services we provide to you.
Communications What we learn about you from emails, conversations and written correspondence between us.
Contact Other data about how you use our products and services.

Where we collect personal information from

We may collect personal information about you (or your business) from these sources:

Data you give to us:

  • When you apply for our products and services
  • When you talk to us on the phone or in person
  • When you use our website
  • In emails and letters
  • In customer surveys
  • If you take part in our competitions or promotions.

Data from third parties we work with:

  • Public information sources such as Companies House
  • Agents working on our behalf as product resellers
  • List providers and market researchers

Who we share your personal information with

We may share your personal information with companies within Elecosoft plc and these organisations:

  • Service providers who we use to help run our services
  • Reseller partners who we use to deliver products and services
  • Market researchers

We may also share your personal information if the make-up of Elecosoft plc changes in the future:

  • We may choose to sell, transfer, or merge parts of our business, or our assets. Or we may seek to acquire other businesses or merge with them.
  • During any such process, we may share your data with other parties. We’ll only do this if they agree to keep your data safe and private.
  • If the change to our Group happens, then other parties may use your data in the same way as set out in this notice.

Sending data outside the EEA

We will only send your data outside of the European Economic Area (‘EEA’) to:

  • Comply with a legal duty.
  • Work with our partners who we use to help provide products and services.

If we do transfer information outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:

If you choose not to give personal information

We may need to collect personal information under the terms of a contract we have with you.

If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot deliver products and services for you or it could mean that we cancel a product or service you have with us.


We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.

The personal information we have for you is made up of what you tell us, the data we collect when you use our services, or from third parties we work with.

We will only use your personal information to send you marketing messages where we have a ‘legitimate interest’ to do so. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages by contacting us at any time or choosing the ‘unsubscribe’ option on communication you receive.

How long we keep your personal information

We will keep your personal information for as long as you are a customer of any Elecosoft business or we are in contact with you regarding our products and services. If you stop being a customer or request us to cease contacting you about our products and services, we may keep your data indefinitely if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.

How to get a copy of your personal information

You can access your personal information by contacting us at with your personal information request.

What if you want us to stop using your personal information

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be technical, contractual or other official reasons why we need to keep or use your data but please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.


Our site uses cookies to distinguish you from other users of our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Cookies helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies.

We use the following cookies:

  • (a) Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.
  • (b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • (c) Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
  • (d) Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookies used on our website

Name Function
__utma,__utmb Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
__utmc Google Analytics stores IP address anonamously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.
__utmz These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
__utmt Used to throttle request rate.


I do not want Google Analytics tracking meGoogle also allows you to install the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to restrict their data from being collected and used by Google Analytics via the browsers in which it is installed. You can also opt-out of certain third-parties’ use of cookies for targeted advertising purposes by visiting the Network Advertising Initiative opt-out page.

The latest versions of both Microsoft Internet Explorer and Mozilla Firefox have a “do not track” option which you can enable should you prefer not to provide us, or any other website, with information about the pages you visit and the browser you use. Google is currently in the process of adding this feature to their Chrome browser.

For Internet Explorer:
Click Tools->Safety->Tracking protection.

For Firefox 4:
Click the orange Firefox button on the top left of the browser window and select Options. Switch to the Advanced tab and tick “Tell websites I do not want to be tracked”.

For Chrome:
Click Menu->Settings->Under The Bonnet->Content Settings


How to remove cookies from my computer?

For Internet Explorer:

For Mozilla Firefox:

For Google Chrome:

For other browsers consult the documentation supplied with the browser or perform a web search for “clear cookies “.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.

Website Usage Policy


The information on this web site is intended to be useful and informative for customers and investors of Elecosoft plc (‘Elecosoft’).

Whilst Elecosoft has taken every care to ensure the facts contained in this website are accurate, no representation or warranty, express or implied, is made as to its accuracy or completeness. The information on this web site may be changed by Elecosoft at any time.

Elecosoft shall not be liable for any loss or damage which may arise whether directly or indirectly from the use of any of the information on this website. The information on this website is not intended to provide any advice or instructions with regard to investing in Elecosoft. If you require any advice please consult with a professional financial adviser. The contents of this web page do not constitute an offer of, or an invitation to make an offer for, shares or other securities in Elecosoft.

Certain hypertext links in this site will lead to websites which are not under the control of Elecosoft. When you activate any of these you will leave this website and Elecosoft has no control over and will accept no responsibility or liability in respect of the material on any website which is not under the control of Elecosoft.

The content of these web pages are Elecosoft. Elecosoft hereby authorises you to copy documents or pages from this website for non-commercial use within your organisation only, provided that any copy you make of such content retains all copyright and other proprietary notices and disclaimers contained herein. All rights reserved.

How to complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us via email at


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